TERMS & CONDITIONS OF SALE
Last updated: 1 August 2026
1. ABOUT US
These Terms & Conditions of Sale (“Terms”) apply to purchases made through https://litifashop.com (the “Website”).
The Website is operated by:
KASEALED
French simplified joint-stock company (SAS)
Share capital: €3,000
Registered with the Orléans Trade and Companies Register under number 851 828 210
Registered office: 23 rue Antigna, 45000 Orléans, France
EU VAT number: FR48851828210
Trading name: LITIFA
Email: contact@litifashop.com
Telephone: +33 6 79 20 97 67
In these Terms, “LITIFA”, “we”, “us” and “our” refer to KASEALED. “Customer”, “you” and “your” refer to the person purchasing a Product through the Website.
2. SCOPE OF THESE TERMS
These Terms govern the sale of cosmetic and skincare products offered through the Website, including the LITIFA Bio-Collagen & PDRN Balm and any related products, bundles, promotional items or accessories (“Products”).
These Terms apply to consumers purchasing Products for personal use. By placing an order, you confirm that:
• you are at least 18 years old;
• the information you provide is accurate and complete;
• you are authorised to use the selected payment method; and
• you are purchasing for personal use and not for unauthorised resale.
Please read these Terms carefully before placing an order. By completing your purchase, you confirm that you have read and accepted them.
3. PRODUCT INFORMATION
We take reasonable care to ensure that Product descriptions, ingredients, instructions, images and prices displayed on the Website are accurate.
Product photographs are provided for illustration. Colours, dimensions, packaging and appearance may vary slightly because of screen settings, photography, manufacturing updates or packaging improvements. Such minor differences do not affect your statutory rights where a Product is materially different from its description.
You are responsible for checking the ingredients and usage instructions before using a Product, particularly if you have allergies, sensitivities or a known skin condition. Stop using the Product if irritation occurs and seek appropriate professional advice where necessary.
Our skincare Products are cosmetic products. Statements made on the Website describe their cosmetic purpose and intended appearance-related benefits. They are not medicines and are not intended to diagnose, treat, cure or prevent disease.
4. AVAILABILITY
All Products are offered subject to availability.
If a Product becomes unavailable after you place an order, we will contact you as soon as reasonably possible. We may offer:
• a suitable replacement of comparable value, which you may accept or decline; or
• a refund for the unavailable Product.
We will not send a substitute without your agreement.
5. PLACING AN ORDER AND FORMATION OF THE CONTRACT
The Website allows you to review and amend your basket before payment.
When you place an order, you are making an offer to purchase the selected Products. An automated order acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.
A binding contract is formed when we send you a dispatch confirmation, unless we clearly state otherwise during checkout.
Before dispatch, we may decline or cancel an order for a legitimate reason, including:
• a Product being unavailable;
• payment not being authorised;
• suspected fraud or unauthorised activity;
• an obvious pricing or description error;
• delivery not being available to the address supplied; or
• a breach of these Terms.
If payment has already been taken for an order we do not accept, we will refund the relevant amount using the original payment method.
6. PRICES, TAXES AND PAYMENT
Prices for customers shopping on the UK version of the Website are displayed in pounds sterling (£).
Unless clearly stated otherwise, displayed prices include applicable taxes. Delivery charges and any other mandatory charges known to us will be shown before you place your order.
The total amount payable will be displayed at checkout before payment is confirmed.
We accept the payment methods shown at checkout. Payment must be authorised before dispatch. We may use payment providers and fraud-prevention services to verify and process transactions securely.
We take reasonable care to display accurate prices. If an obvious pricing error occurs, we may contact you before dispatch and give you the option to purchase at the correct price or cancel the order for a full refund.
7. PROMOTIONS, DISCOUNTS AND BUNDLES
Promotions are valid only during the period and under the conditions displayed on the Website.
Discount codes cannot be exchanged for cash and may not be combined unless expressly stated.
Where an order includes a multi-buy offer, bundle, “Buy 1, Get 1 Free” promotion or other free Product:
• the free or discounted item forms part of the promotional order;
• the free item must be returned if the complete promotional order is cancelled or returned;
• if only part of a bundle is returned, any refund may be calculated by reference to the amount actually paid and the terms of the promotion; and
• nothing in this section limits your statutory rights in relation to faulty, damaged or misdescribed goods.
Promotional savings and reference prices will be displayed in accordance with the information available at the time of the promotion.
8. DELIVERY
We deliver to the locations made available at checkout.
Orders are generally processed within 24 to 48 hours after payment confirmation. Orders placed at weekends, on French public holidays or during periods of high demand may take slightly longer to process.
Estimated delivery to the United Kingdom is normally 6 to 9 working days after dispatch, unless a different estimate is displayed before purchase.
Delivery times are estimates rather than guarantees. We will nevertheless deliver within the period agreed with you or, where no different period has been agreed, within 30 days of the contract being formed.
You must provide a complete and accurate delivery address. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.
If delivery fails because the address supplied was incorrect or incomplete, or because the parcel was not collected after reasonable carrier attempts, additional delivery charges may apply before the order is resent.
When tracking is available, we will send tracking details by email. Tracking may take up to 48 hours after dispatch to update.
9. RISK AND OWNERSHIP
Risk in the Products passes to you when the Products are physically delivered to you or to a person identified by you to receive them.
Ownership passes to you once we have received payment in full for the Products and they have been delivered.
10. YOUR STATUTORY RIGHT TO CANCEL
For most online purchases, UK consumers have the right to cancel without giving a reason.
The cancellation period begins when the contract is formed and ends 14 days after the day on which you, or a person nominated by you, receives the Products.
For an order containing several Products delivered separately, the period ends 14 days after receipt of the final Product.
To cancel, you must notify us before the cancellation period expires by sending a clear statement to:
Email: contact@litifashop.com
You may also use the model cancellation form at the end of these Terms, although this is not compulsory.
After notifying us, you must return the Products within 14 days. Unless the Product is faulty, damaged, incorrect or misdescribed, you are responsible for the direct cost of return postage.
11. HYGIENE-SEALED COSMETIC PRODUCTS
The statutory right to cancel does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery.
Accordingly, a cosmetic Product supplied with a hygiene seal cannot normally be returned under the change-of-mind cancellation right after that hygiene seal has been broken.
This exception does not affect your rights where a Product is faulty, damaged, unsafe, incorrect or not as described.
12. 30-DAY COMMERCIAL RETURNS POLICY
In addition to your statutory rights, we offer a 30-day commercial returns period.
To request a return under this policy, contact us within 30 days of receiving your order at contact@litifashop.com.
To qualify for a change-of-mind return under this commercial policy, the Product must normally be:
• unused;
• unopened and, where applicable, still hygiene-sealed;
• in its original packaging;
• complete with any accessories or promotional items; and
• accompanied by proof of purchase.
We will provide the return instructions and return address after reviewing your request. Do not send a return to our registered office unless we expressly instruct you to do so.
The 30-day commercial returns policy does not replace or restrict any mandatory consumer rights.
13. RETURNS AND REFUNDS
Please contact us before returning a Product so that we can provide the correct return instructions.
You should package returned Products securely. We recommend using a tracked service and retaining proof of postage.
For a valid statutory cancellation, we will refund:
• the price paid for the returned Products; and
• the cost of the least expensive standard delivery option offered by us, where applicable.
If you chose a more expensive delivery method, we are not required to refund the additional amount above our standard delivery charge.
We may reduce a refund to reflect any loss in value caused by handling beyond what would reasonably be permitted when examining the Product in a shop, except where the hygiene exception applies.
We may withhold the refund until we have received the returned Products or you provide evidence that they have been sent back, whichever occurs first.
Refunds will be made without undue delay and no later than 14 days after the applicable refund conditions have been met. Refunds are normally issued to the original payment method.
Original outbound delivery charges may not be refundable under the voluntary 30-day policy unless required by law or expressly stated otherwise.
14. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS
Products must be of satisfactory quality, fit for their usual purpose and match their description.
Please inspect your order after delivery and contact us promptly if a Product is:
• faulty;
• damaged in transit;
• incorrect;
• incomplete; or
• materially different from its description.
Email contact@litifashop.com and include:
• your order number;
• a description of the problem; and
• clear photographs or video where reasonably helpful.
Where a Product does not conform to the contract, you may be entitled to a refund, repair or replacement in accordance with applicable consumer law.
We will cover reasonable return costs for a Product confirmed to be faulty, damaged, incorrect or misdescribed.
Nothing in these Terms limits the mandatory rights available to consumers under applicable law.
15. LOST OR DELAYED ORDERS
If your order has not arrived within the estimated delivery period:
• check the tracking information;
• confirm that the delivery address is correct;
• check for a carrier notice, safe-place delivery, neighbour delivery or collection-point delivery; and
• contact us at contact@litifashop.com.
We will investigate with the carrier and provide an appropriate solution. Our responsibility for the parcel continues until it has been delivered to you or to a person nominated by you, except where you independently arrange a carrier that we did not offer.
16. CUSTOMER SERVICE
For questions about an order, Product, delivery, return or complaint, contact:
Email: contact@litifashop.com
Telephone: +33 6 79 20 97 67
Please include your name, order number and a clear description of your request.
17. REVIEWS AND CUSTOMER CONTENT
You may be able to submit reviews, photographs, videos or other content through the Website or through a review service used by us.
By submitting content, you confirm that:
• it is based on your genuine experience;
• it is accurate to the best of your knowledge;
• you own the content or have permission to submit it;
• it does not infringe another person’s rights;
• it does not contain unlawful, defamatory, discriminatory, abusive or misleading material; and
• it does not contain unnecessary personal or confidential information.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt and publish the submitted content for operating and promoting LITIFA, for as long as the relevant intellectual-property rights remain protected. You retain ownership of your content.
We may moderate, reject or remove content that breaches these standards, is unrelated to the Product, appears fraudulent or creates a legal or security risk. We will not reject a review solely because it is negative.
A review may be marked as a “verified purchase” only where it can be linked to an actual order through the relevant review system.
Where a display name is shown, we will use the name, initials or pseudonym supplied or selected through the review system.
18. INTELLECTUAL PROPERTY
The Website and its content, including text, graphics, photographs, videos, logos, trade marks, layouts, designs, databases and software, are owned by or licensed to KASEALED and are protected by applicable intellectual-property laws.
You may access and use the Website for personal, non-commercial shopping purposes.
You must not copy, reproduce, modify, republish, distribute, sell, scrape, exploit or use Website content for commercial purposes without our prior written permission, except where permitted by law.
19. ACCEPTABLE USE OF THE WEBSITE
You must not:
• misuse the Website;
• introduce malware or harmful code;
• attempt unauthorised access to the Website, servers or data;
• interfere with Website security or operation;
• use automated systems to scrape or copy Website content without permission;
• submit false payment or identity information; or
• use the Website for unlawful or fraudulent purposes.
We may restrict access or cancel affected orders where we reasonably believe the Website is being misused.
20. THIRD-PARTY SERVICES AND LINKS
The Website may contain links to third-party websites or use third-party services, including payment, delivery, review and analytics providers.
Third-party websites are governed by their own terms and privacy policies. We are not responsible for their independent content or practices, although this does not affect any responsibility we have for services we have selected to fulfil our contract with you.
21. OUR LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of mandatory consumer rights; or
• any other liability that cannot legally be excluded.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
We supply Products for personal and domestic use. We are not liable for business losses, including loss of profit, revenue, contracts, business opportunity or business data, arising from a consumer purchase.
22. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, natural disasters, transport disruption, customs disruption, industrial action, epidemic, government action, war, civil disorder, telecommunications failure or carrier network failure.
If such an event materially affects your order, we will contact you and take reasonable steps to minimise the delay. If delivery becomes impossible or is delayed substantially, you may be entitled to cancel and receive a refund for Products not supplied.
23. PERSONAL DATA
We process personal data in accordance with our Privacy Policy and applicable data-protection law.
Please read the Privacy Policy available on the Website for information about the data we collect, why we use it, who we share it with, international transfers, retention periods and your rights.
24. COMPLAINTS
Please contact us first so that we can try to resolve your complaint directly:
Email: contact@litifashop.com
Telephone: +33 6 79 20 97 67
Please provide your order number, contact details and a clear explanation of the issue.
We aim to acknowledge complaints promptly and to provide a substantive response within a reasonable period.
25. CONSUMER MEDIATION
After first submitting a written complaint to us, an eligible consumer may request free out-of-court mediation through the consumer mediator appointed by KASEALED.
Mediator:
CM2C
49 rue de Ponthieu
75008 Paris
France
Website: https://www.cm2c.net
Email for dispute submissions: declarer-un-litige@cm2c.net
Mediation is voluntary. Neither party is required to accept a proposed solution, and the consumer remains free to bring court proceedings.
This section applies only while KASEALED has a valid agreement with CM2C and the dispute falls within the mediator’s jurisdiction.
26. GOVERNING LAW AND JURISDICTION
These Terms and contracts formed under them are governed by French law.
If you are a consumer resident in the United Kingdom, you also benefit from any mandatory consumer protections that apply in the part of the United Kingdom in which you live. Nothing in these Terms deprives you of those mandatory protections.
Any dispute may be brought before a court having jurisdiction under applicable law. UK consumers may, where applicable, bring proceedings in the courts of the part of the United Kingdom in which they live.
27. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example to reflect changes to the Website, Products, business practices or applicable law.
The Terms applying to your order are those made available when you place the order. Later changes will not apply retrospectively to an existing order unless required by law or expressly agreed with you.
28. GENERAL PROVISIONS
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
If we do not immediately enforce a right, this does not mean that we have waived it.
These Terms, together with the order confirmation and any policies expressly incorporated into them, form the agreement between you and us concerning your purchase.
No person other than you and us has a right to enforce the contract, except where applicable law provides otherwise.
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel the contract. You may instead send us any other clear statement confirming your decision to cancel.
To:
KASEALED / LITIFA
23 rue Antigna
45000 Orléans
France
Email: contact@litifashop.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
____________________________________________________
Order number:
____________________________________________________
Ordered on:
____________________________________________________
Received on:
____________________________________________________
Name of consumer(s):
____________________________________________________
Address of consumer(s):
____________________________________________________
Signature of consumer(s), only if this form is submitted on paper:
____________________________________________________
Date:
________________________________________________
